Once an order has been placed, we will automatically send you a confirmation email detailing the ordered items and your shipping information. Please double-check these and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
- Delivery is always free for US, Europe, South America, Asia except Philippines
- In 90% cases the order arrives in 20-40 days (Free Shipping)
Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days some orders may ship within as few as 4 hrs and some may take up to 5 days.
Different items have their own processing time, which is what we cannot control. But what we can do is try the best to let you receive your items as soon as possible.
You can pay for shipping if you want to receive the item faster. The cost and estimated delivery times are displayed for each shipping option. If you have questions about the total cost of your item including shipping, please contact us help (at) ziwago.com
It is clear that all shipments being sent to and from a country or region must clear customs first. That is the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it is your responsibility to know your country’s customs policies before your order.
If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.